FAQs
Where do I find installation instructions?
These can all be found on the specific product page, simply scroll down to the Useful Links section and you will find downloadable installation instructions and a video link.
Where do I find specification sheets?
These can all be found on the specific product page, simply scroll down to the Useful Links section and you will find the data sheet there.
What is wastage?
Wastage refers to the amount of floor that will end up not being used during an installation. This is generally unavoidable due to the way the planks will need to be cut, however, the amount of wastage can vary depending on the plank design, laying style and room shape. 10% is a good amount to start with, but herringbone floors may require more – always consult with your installer before purchasing.
How do I register my warranty?
Scroll down to the product description on the specific product page to fill out a form to register your warranty. Or click here. You should receive an email confirmation shortly after. Please let us know if you don't receive this.
Does my floor need to acclimatise before installing?
Yes – we recommend you let your floor acclimatise for 3 to 4 days before installing. This needs to be in the same room that it will be installed in, and it needs to remain within the sealed packaging. The sealed packaging helps ensure the floor doesn’t warp with the change of temperature from different environments. Do not store the flooring outdoors, in an outbuilding, or anywhere with damp or condensation problems.
Is my flooring suitable for underfloor heating?
Endura and Classic are suitable for underfloor heating. Grande is suitable for underfloor heating when fully stuck down.
What type of joint does it have?
The flooring has easiloc / click-joints.
How can it be installed?
The floor can be floated only.
What does 'pack includes cut lengths' mean?
This means that at least one plank within your pack will be cut in half. This is intentional as it will help spread the joints out across your floor, thus helping prevent weakening. The other planks will be the same length.
What condition should the subfloor be in?
The surface immediately beneath a Woodpecker natural wood floor must be in good structural condition, free from damp rot, fungal or insect infestation, and contaminating residues. It must be flat with uneven areas not exceeding 3mm over a 2m area. Naturally, the surface should be vacuumed and totally free of debris before fitting begins. Hot pipes should be well insulated to prevent localised hotspots, which can cause wood flooring to warp or shrink.
How do I clean my floor?
This type of floor has a UV Oiled finish, therefore you can use cleaning kits for oiled floors. You may also keep it clean with a well wrung damp mop.
How much wastage do I need?
We generally recommend 10% wastage, however, this can be impacted by the room shape, laying style and other factors so always check with your installer first.
How thick is the flooring?
The flooring is 14mm thick with a 3mm wear layer of oak.
Is the flooring suitable for a bathroom?
We generally wouldn’t recommend using engineered flooring in a bathroom.
What is an EasiOil?
EasiOil is a UV cured oil. 5-7 coats of oil are cured to create a harder and more durable finish. • EASY TO CHOOSE - you can be confident that we’ve selected the best finish for these floors. • EASY TO SPECIFY – you can be confident your clients will be delighted with the durable and practical finish. • EASY TO MAINTAIN – your clients can be confident that their floors can withstand the stresses of modern life with minimal maintenance.
Does Grande flooring need to acclimatise before installing?
Yes – we recommend you let your Grande floor acclimatise for 3 to 4 days before installing. This needs to be in the same room that it will be installed in, and it needs to remain within the sealed packaging. The sealed packaging helps ensure the floor doesn’t warp with the change of temperature from different environments. Do not store the flooring outdoors, in an outbuilding, or anywhere with damp or condensation problems.
What condition should the subfloor be in?
The surface immediately beneath a Woodpecker natural wood floor must be in good structural condition, free from damp rot, fungal or insect infestation, and contaminating residues. It must be flat with uneven areas not exceeding 3mm over a 2m area. Naturally, the surface should be vacuumed and totally free of debris before fitting begins. Hot pipes should be well insulated to prevent localised hotspots, which can cause wood flooring to warp or shrink.
How thick is Grande flooring?
Grande flooring is 21mm thick, including a 6mm real oak wear layer.
What expansion gaps does Grande need?
As wood is a natural substance, it will expand and contract with changes in temperature and humidity. That’s why when a wood floor is fitted, expansion gaps need to be left wherever the boards meet a wall, structural support, stairs, breakfast bar, fireplace, central heating pipe…etc. Gaps must also be considered at doorways to allow for the differing expansion between rooms. Place spacers at regular intervals when fitting and then remove them before skirting boards, beading or trims are put in place. Allow a 2mm gap for every metre span of the floor with a minimum of 10-15mm gap regardless. For areas over 5m in width, extra provisions should be made for expansion.
What is colour variation and how should I lay the planks with colour variation?
Colour variation is the natural beauty and variations in colour that occur in real wood. To ensure the overall effect has a good balance of colour and details, take care to blend planks from several packs across the entire room.
Is Grande flooring suitable for underfloor heating?
Yes – but only if it is fully stuck down.
How can I install Grande flooring?
You can float, glue or secret nail Grande flooring.
What type of joints does Grande have?
Grande flooring has tongue and groove joints.
Can I use Grande flooring in a bathroom?
We generally wouldn’t recommend using engineered flooring in a bathroom.
What does 'pack includes cut lengths' mean?
This means that at least one plank within your pack will be cut in half. This is intentional as it will help spread the joints out across your floor, thus helping prevent weakening. The other planks will be the same length.
How much should I allow for wastage?
We generally recommend 10% wastage, however, this can be impacted by the room shape, laying style and other factors so always check with your installer first.
What is an EasiOil?
EasiOil is a UV cured oil. 5-7 coats of oil are cured to create a harder and more durable finish. • EASY TO CHOOSE - you can be confident that we’ve selected the best finish for these floors. • EASY TO SPECIFY – you can be confident your clients will be delighted with the durable and practical finish. • EASY TO MAINTAIN – your clients can be confident that their floors can withstand the stresses of modern life with minimal maintenance.
How do I clean these floors?
Solido has a lacquered finish, therefore you can use cleaning kits for lacquered floors. You may also keep it clean with a well wrung damp mop. We do not recommend using a steam mop or any other solutions on our floors.
Is solid wood flooring suitable for underfloor heating?
No – we would not advise using underfloor heating with solid wood flooring. This is because solid hardwood flooring tends to expand and contract more easily to changes in temperature and therefore they are not stable enough to deal with the temperature changes that underfloor heating will cause.
Does solid wood flooring need to acclimatise before being installed?
Yes – we recommend you let your solid wood floor acclimatise for 5 to 7 days before installing. This needs to be in the same room that it will be installed in, and it needs to remain within the sealed packaging. The sealed packaging helps ensure the floor doesn’t warp with the change of temperature from different environments. Do not store the flooring outdoors, in an outbuilding, or anywhere with damp or condensation problems.
Can I float Solido solid wood flooring?
No – solid wood flooring can only be installed by either fully glueing it down, or by secret nailing it down.
What if I am installing over floor boards?
If installing over floorboards, ensure the voids beneath have a height of 600mm from the ground to the bottom side of the joists. We recommend using a suitable Woodpecker damp proof membrane to protect the floor from moisture. Check that the voids are vented around the perimeter and that these vents are positioned to allow air flow under the entire floor. As a rule of thumb, all venting should equal a minimum of 1.5% of the total m2 of the installation. Keep the vents open throughout the year too.
Is solid wood flooring suitable for bathrooms?
No – solid wood flooring is not suitable for bathrooms or wet-rooms. For waterproof flooring, view our Brecon range.
What is colour variation and how should I lay the planks with colour variation?
Colour variation is the natural beauty and variations in colour that occur in real wood. To ensure the overall effect has a good balance of colour and details, take care to blend planks from several packs across the entire room.
What does 'pack includes random lengths' mean?
This means that your Solido floor will include multiple different lengths of floors within each pack, rather than boards of the same length. This is down to product availability as it is one solid piece of timber.
How thick is Solido flooring?
Solido is a solid piece of 18mm thick oak.
How much wastage do I need?
We generally recommend 10% wastage, however, this can be impacted by the room shape, laying style and other factors so always check with your installer first.
What joints do Solido planks have?
Solido flooring has tongue and groove joints.
Does my Stratex® floor need to acclimatise before installing?
Yes – we recommend you let your flooring acclimatise for at least 24 hours before installing. This must be in the same room that it will be installed in, and it should remain within the sealed packaging. The sealed packaging helps ensure the floor doesn’t warp with the change of temperature from different environments. Do not store the flooring outdoors, in an outbuilding, or anywhere with damp or condensation problems.
What condition should the subfloor be in?
The surface immediately beneath a Woodpecker floor must be in good structural condition, free from damp rot, fungal or insect infestation, and contaminating residues. It must be flat with uneven areas not exceeding 3mm over a 2m area. Naturally, the surface should be vacuumed and totally free of debris before fitting begins. Hot pipes should be well insulated to prevent localised hotspots, which can cause Stratex® flooring to distort.
Do I need to leave an expansion gap for my Stratex® floor?
Not in normal living conditions (temperatures of 15-25°C). However, allow a gap of 2-3mm for Stratex® floors where there is likely to be temperature variation beyond normal living conditions. Eg. conservatories
How do I clean my Stratex® floor?
Cleaning kits for lacquered floors are suitable for your Stratex® floor to keep them shining, alternatively use a well wrung damp mop.
Do I need additional underlay with my Stratex® floor?
No – Stratex® floors have built-in underlay therefore additional underlay should not be used. This can create additional bounce which can damage the joints. If you need to raise the height of the floor then we recommend using plywood.
Are the Stratex® ranges wood-effect or real wood?
Innovate and Craft are wood-design flooring. Quarry and Whitby are stone-design flooring. As a result, Stratex® is waterproof. It has a stable mineral composite core and a resilient vinyl.
Can I use Stratex® flooring in a wet room?
No – whilst Stratex® is waterproof, long exposure to continuous water is not recommended, therefore bathrooms are fine but wet rooms would not be suitable.
Can I use this floor with underfloor heating?
Yes – you can use this floor with underfloor heating.
What type of joint does this floor have?
This floor has Easiloc/click-joints.
How can this floor be laid?
This floor should only be floated.
What is the wear rating for Stratex® flooring?
The wear rating for Stratex® is AC4.
What slip resistance rating does Stratex® have?
Stratex® has a slip resistance of R10.
How thick is Stratex® flooring?
Stratex® is 6mm thick.
What Our Customers Say
"Woodpecker Trade has helped massively, contacting my customers to go through options, sending samples and sorting out a couple of issues for me. I appreciate the efforts the team put in to help me win business. It gives me loads of confidence when I’m on site that I can quote quality product with quality service."
Neil, Huws Gray, Lincoln
"I hate to admit it but Classic flooring worked a dream. I did the whole room in 2 hours. The only downside was that on my first row, I cut the plank to stagger the joints, got the end of the pack and found you had already done it!"
Dave, Travis Perkins, Corsham
"The support we have received so far has been great. The sales office staff were knowledgable and helpful."
Justine, Huws Gray
"I'd buy it again. Easy click together flooring. Fantastic finish. So easy to use."
Leo, Sutton
"Being one of the top three highest Woodpecker sales stores in Magnet we need a high level of support and C-Jay Roberts really delivers this support to the highest level. I have only met C-Jay in person twice and spoken a few times on the phone but nothing is too much trouble and he is always there to help, he is a real asset to the Woodpecker company and I can't thank him enough for the support he has given our branch and my staff thank you Magnet Merthyr Tydfil"
Jonathan, Magnet